Resume
Education
2023-2026
(Expected)
SOUTHERN NEW HAMPSHIRE UNIVERSITY
MANCHESTER,NH
Bachelors in Data Analytics in 2026
2023 - May
GOOGLE DATA ANALYTICS - PROFESSIONAL CERTIFICATE
Successfully completed the online, non-credit Professional Certificate
2019-2021
UNIVERSITY OF CENTRAL FLORIDA - ORLANDO, FL
Completed two years as undergraduate towards a Bachelors in Aerospace Engineering.
Work Experience
Oct. 21, 2022
- May 6, 2023
Founder & E-commerce Manager
-Floofers and Friends (www.floofersandfriends.com)
Responsibilities and Achievements:
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Established and managed an e-commerce storefront on Shopify, specializing in dog products sourced through Zendrop dropshipping platform.
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Orchestrated Google Ads campaigns with strategic keyword targeting to enhance the website's visibility and attract organic traffic from search engines.
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Utilized social media platforms, including TikTok and Instagram, to promote the website and engage with potential customers, resulting in increased brand awareness and traffic.
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Achieved sales growth within the first 30 days of operation, demonstrating effective marketing strategies and product selection.
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Integrated person-to-person sales approach by creating custom business cards with QR codes linked to the website, targeting dog walkers in major cities such as Chicago, Miami & New York City.
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Personally distributed business cards to the targeted audience, effectively expanding the customer base and fostering direct relationships with potential customers.
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Produced compelling video advertisements garnering significant traction, with over 3 videos accumulating over 5k views each and 1 surpassing 10k views.
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Solely managed all aspects of the website, including content creation, product listings, and privacy policy, ensuring consistency and professionalism throughout.
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For business correspondence, please contact: floofersandfriends@gmail.com.
Aug. 2018
-Jan. 2022
Warehouse Manager
First Quality Medical Supplies
– Miami, Fl
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Analyzed data to identify trends and patterns in customer behavior.
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Gathered and analyzed customer feedback to identify areas for improvement.
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Resolved customer issues in a timely and efficient manner.
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Managed and organized shipment data to ensure route optimization.
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Personally took inventory and generated Excel CSV files, which were then uploaded to our database and used to monitor accurate inventory levels.
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Utilized data to determine the most cost-friendly vendor for each item and ordered in bulk from vendors like McKesson, Grove Medical, and Cardinal Health to optimize procurement costs.
Aug. 2023 - Present
Onsite Account Representative
Fastenal Company
-Medley,FL
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Sales Achievements: Achieved record-breaking branch growth, increasing account performance by over 60% for three consecutive quarters, setting a new benchmark for the account.
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Client Management: Managed industrial client accounts, generating over $20k in weekly revenue by engaging proactively with clients and delivering tailored solutions.
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E-Commerce Expertise: Utilized Electronic Data Interchange (EDI) to streamline order processing and fulfillment, improving efficiency and customer satisfaction.
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Data-Driven Analysis: Applied DMAIC methodologies to analyze sales trends, inventory control, and metrics to maximize return on assets (ROA).
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Relationship Building: Built strong relationships with customer contacts and upper management, aligning solutions with client goals and delivering measurable value.
Core Responsibilities: -
Worked directly with multiple customer stakeholders, fostering long-term partnerships and driving engagement at all levels.
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Oversaw inventory management, including product sourcing, quality control, quoting, and purchasing, ensuring alignment with customer needs.
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Developed and executed sales strategies to exceed business objectives, consistently monitoring and communicating progress toward goals.
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Designed and implemented continuous improvement and cost-savings programs, helping clients achieve operational efficiency.
May
2022
-Feb
2023
Clinical Care Coordinator
Optum Workers’ Comp & Auto No-Fault
- Remote
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Gathered patient feedback to improve quality of benefits.
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Analyzed patient data to identify trends and patterns in clinical services.
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Implemented data privacy policies and procedures.
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Analyzed claims to identify reimbursement opportunities
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​Selected the best vendor for insurance follow-up based on special account instructions, ensuring compliance with insurance requirements and optimizing reimbursement processes.
Skills & Expertise
Programming
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Install and use the tidyverse package in R
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Run scripts in RStudio
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Create data visualizations in RStudio
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Data Visualization
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Create data visualizations using Tableau
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Create visuals in spreadsheets
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Create presentations from data analysis results
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Dashboards
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-dentify the data need of users
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Create dashboards using Tableau
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Use design thinking to improve dashboards
Reports
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Create data-cleaning reports
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Create & maintain change logs
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Create reports In R markdown
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Spreadsheets
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Clean data in spreadsheets
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Sort & filter data in spreadsheets
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Create pivot tables in spreadsheets
Database Queries
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Perform SQL queries
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Sort & filter data using
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SQL queries
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Convert data types using
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SQL functions